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How to change the state transition dates of a work order?

Last changed in 29/08/2024
This article applies to:
PT
ES
AO
CV
MZ
ST
GW

The state transition dates can be changed, for that  select the option Work | Work Orders
  1. The work orders list is presented
  2. Select the work order that wish to change the state
  3. On the "Operations" link, select the option "Change State Transitions"
When changing the state transition dates, you must consider that:
  1. Changing the state transition dates affects the SLA start and end dates;
  2. The state transition dates must be later than the Work Order date;
  3. The state transition dates must be equal or previous than the current date;
  4. The chronological order of the state transition dates must be respected;
  5. The Requests connected to the Work Order must consider:
    1. The state transition dates of the Request will be changed according to the Work Orders Workflow;
    2. The SLA start and end dates of the Request will be changed according to the Work Orders Workflow configuration;
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